Simple steps to online shopping
• Start shopping
Find the products you want by browsing through categories, typing keywords into the search bar or by viewing products on promotion and in your favourites. Add the required quantity of each item into your shopping trolley, and the trolley will total up the guide price.
• Choose your time slot
The earliest time slot available is next day delivery. Choose your 2 hour time slot from the booking table. The price of the delivery will be clearly shown in the table and will be added to the total guide price.
• Select your payment type
Select from online payment or pay at the door by credit or debit card. Online payment will not be taken from your account until after you have received your shopping.
• Amend your order
Once you have placed your order, you can amend your order, adding or deleting items up until 11 pm on the night before your delivery.
• Receive your shopping
Your delivery will be brought to you in a temperature controlled van, The bags will be carried into your preferred room in your home if this is required and you can check every item to make sure your order is complete and to ensure freshness. If items were not available, the Customer Delivery Assistant will bring substitutions which you can choose to keep or return. You will only be charged for the items that you receive.
• We take payment after delivery, based on the exact items accepted
We recommend that you check your delivery against your order confirmation email. If you chose to pay at the door by card, your driver will process this based on the exact items that were delivered. Online payments will be taken by the end of your delivery day, based on the exact items that were delivered. Please read the information about guide price to understand why there may be a slight difference between the guide price on your order confirmation email and the final amount charged.